Help Information

First visit

• Register your account in NCID. Register here PRE-PROD NCID

Registered User

• Login with NCID

Forgotten username/password

• Visit PRE-PROD NCID to reset your username/password.

NCID Registration

• Your first and last name are required.
• When entering your email address and confirming your email address, the addresses must be the same.
• Your password must be at least 8 characters and meet the stated requirements. Password, user ID and password hint answers are all case sensitive. Make sure your CAPS LOCK key is set correctly.

Failed login attempt

• If you have tried all the steps above and your login still fails, contact our Customer Service Center at 1-800-992-9457

Email confirming registration

• Login and check the email address you provided when registering your account. We cannot contact you without a valid email address.
• Check your Junk Email folder to verify message was not marked as spam.

Linking your case to your NCID account

• Did you use the correct date of birth? Format for DOB must be mm/dd/yyyy.
• Did you enter the correct social security number?
• Are you using your MPI (Master Participant Index) number to link your account? The MPI cannot be greater than 10 digits.

Changing Your Demographic Information

• Requires Parents Portal account and login.
• Changes can be made by accessing "Manage My Personal Information" in the side menu.
• You can update your address, phone numbers, email address and text message alert preferences.
• You can provide an address, phone numbers and employment information for a noncustodial parent.